Bayside offers several resources to its clients for resolving their issues and finding the answers to their questions.
GoToAssist
GoToAssist is a proficient, straightforward method for issue resolution. It provides fast, easy, and secure remote-support service. GoToAssist allows Support to address technical issues with clients regardless of their location and provide the appropriate resolution in the most efficient manner.
Online Help
Online Help is essentially a library of all current product information and instruction. Help files are updated with each upgrade, and are available on each screen within FactorSoft and CADENCE. The help files referenced on a particular screen are specific to that individual screen.
Online Forum
The Online Forum is an online community for FactorSoft and CADENCE users to share ideas and questions with their peers. This resource is intended to allow users to address those situations that arise which may not be time sensitive but more of a research-oriented nature. The forum provides its members with a unique resource of information specific to those in the industry using Bayside Business Solutions products and services.